Improving Students' Skills, Bachelor of English Literature Faculty of Humanities, Udayana University Held Guest Lecture on Handling Complaints in the Hospitality Industry

• Posted by: Admin
• Senin, 8 Juni 2026
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DENPASAR – The Bachelor of English Literature Study Program of the Faculty of Humanities, Udayana University successfully organized a practical guest lecture for the English for Hospitality course on Monday, June 8, 2026. This academic event addressed a highly critical topic in the tourism sector: “Handling Complain in Hospitality Industry”.

The Coordinator of the Bachelor of English Literature Study Program, Dr. I Gusti Ngurah Parthama, S.S., M.Hum. delivered his welcoming remarks, expressing his deep appreciation to the speaker for her willingness to share her expertise. He explained that this guest lecture aimed to provide students with a realistic overview of communication dynamics within the hospitality industry while equipping them with ready-to-use practical skills to face the professional world.

To provide profound industrial insights, the study program invited Ni Putu Yuni Ardianti Pratiwi, S.S., the Acting Resort Manager of Hotel Ramayana Suites and Resort, Bali.

During her presentation, the speaker comprehensively explained various English expressions commonly utilized when facing hotel guest complaints. To give the students a realistic picture, the lecture was enriched with real-world examples of complaints that most frequently occur in the hospitality sector.

The guest lecture was designed to be highly interactive, giving the students a valuable opportunity to engage directly through several activities in which students actively practiced communication and problem-solving skills through hands-on role-playing based on common hotel complaint scenarios. The speaker shared her firsthand experiences regarding the inner workings of the hotel industry, spanning effective communication with guests, interaction with peers, and understanding the hotel's managerial system.

"Effective communication and a solid understanding of the managerial system are the primary keys to professionally defusing and resolving guest complaints in the hospitality industry," stated Ni Putu Yuni Ardianti Pratiwi during her session.

The enthusiasm of the participants peaked during the interactive Q&A session. Aside from discussing the specific usage of English in hotel environments, the forum also thoroughly explored the bright career prospects and opportunities for English Literature graduates to secure strategic positions in the global hospitality industry.

The event officially concluded with closing remarks by the Coordinator of the Bachelor of English Literature followed by the presentation of a certificate of appreciation to Ni Putu Yuni Ardianti Pratiwi, S.S. In his closing note, Dr. I Gusti Ngurah Parthama, S.S., M.Hum. reiterated his gratitude and expressed high hopes that the valuable insights shared would be effectively absorbed and applied by all students to ensure their future career success.

The participants’ enthusiasm was particularly evident during the interactive discussion session. In addition to discussing the use of English in the hospitality industry, the forum also provided an in-depth exploration of the opportunities and promising prospects for graduates of the English Literature Program to pursue careers and hold strategic positions in the global hospitality industry.

The event was then officially closed by the Coordinator of the Bachelor of English Literature, which was followed by the presentation of a certificate of appreciation to Ni Putu Yuni Ardianti Pratiwi, S.S., in recognition of her contribution. In his closing remarks, Dr. I Gusti Ngurah Parthama, S.S., M.Hum.  again expressed his gratitude and expressed high hopes that the valuable insights shared would be absorbed and effectively applied by all students for the sake of their future careers.